YOUR QUESTIONS ANSWERED
At Peruda Skincare, 'clean beauty' is more than just a concept — it’s our core business. While there isn’t a universal definition, our take on clean beauty means using sustainably sourced, eco-friendly ingredients that are as kind to your skin as they are to the planet.
Here’s what you can count on at Peruda:
- Pure Ingredients: We use a carefully selected blend of wild-harvested, natural, and certified organic ingredients in our formulations.
- Waterless Formulas: All our products are waterless, minimising the need for preservatives and reducing the environmental impact.
- No Synthetics: All Peruda products are 100% natural so you won’t find any synthetic ingredients in our formulations.
- Ethical Sourcing: We partner with suppliers who share our passion and vision for conscious cosmetics that benefit people and planet.
With Peruda, you’re getting skincare that’s clean, conscious, and intentionally designed.
At Peruda Skincare, we take sustainability very seriously.
We carefully choose suppliers who make a positive social impact—think partnerships with development cooperatives that give back to communities. Our packaging? Totally recyclable, so it might come back to life as your next garden rake or a pair of stylish rain boots! We also source ingredients that help protect the planet, including up-cycled gems from the food industry.
With Peruda, you’re getting skincare that not only takes care of your skin but also the world around us.
We’re committed to creating gentle, effective skincare! All our products are dermatologically approved for sensitive skin, and we carefully research each ingredient to ensure it’s both gentle and effective for compromised skin.
We are dedicated to choosing ingredients with a solid background in skincare science, and rely on established third-party studies in our ingredient research. So you can feel confident knowing that Peruda blends nature’s best with research-backed ingredients for a soothing, reliable skincare experience.
Head over to our journal section for further reading where we have profiled some of our amazing ingredients and other insights into the world of skincare.
We’re glad you asked!
We are currently in the process of obtaining the NATRUE certification for all our products. This is one of the most respected certifications for natural and organic cosmetics, so you can feel even more confident about what you’re putting on your skin.
Peruda Skincare is also a UEBT provisional member. We went through the UEBT membership process and requirements. We are now in the process of acquiring full membership, which involves the adoption of a 3-year work plan to further improve our ethical sourcing practices.
Peruda Skincare are 100% natural products. Whilst they don't need special storage conditions, a little thoughtful care will keep your products in top shape.
Store Smart:
- Temperature Zone: Keep products at a cozy room temp, around 19-25°C (60-77°F), and in a cool, dry spot.
- Temperature Extremes? Big No-No: Heat and cold can mess with the formula, consistency, and effectiveness.
Avoid These Spots:
- Direct Sunlight: UV rays can break down key ingredients.
- Near Heat Sources: Radiators and hot surfaces can warp the formula.
Pro Tips:
- Seal Tight: Close lids fully after each use to keep out unwanted germs.
- Stay Dry: Keep products out of high-humidity areas. Especially the face wash and the face mask should not get wet until applied to the face.
- Original Containers: These are designed to help products stay stable, so keep them in their original packaging.
- Wipe Down: A clean exterior helps prevent bacteria from creeping in.
Follow these tips to keep your Peruda products fresh, effective, and ready to give you glowing results for longer!
Sometimes it makes sense to do a patch test first to see if your skin will react to Peruda products.
Here is a quick and easy guide to patch testing:
- Start Fresh: Clean a small area on your inner forearm.
- Apply a Dab: Use a tiny amount of the product on this spot.
- Cover It Up: You can cover it with a bandage (optional but helpful!).
- Wait It Out: Leave it for 24-48 hours.
- Check for Reactions: Look for any redness, itching, or swelling.
If you feel any burning or intense irritation, wash it off right away. But if all looks calm, you’re good to go — your skin is ready to enjoy the product fully!
PLACING AN ORDER
We do our best to keep your favourite products in stock! If we ever run out, no worries — you’ll still be able to pre-order so you can reserve yours and be first in line when it’s back. We’ve got you covered!
Tracking your order is super easy! Just click the link in your order confirmation email, and you’ll see exactly where it is. If you have a customer account, you can also find all your order details under My Orders. You’re just a click away from tracking your Peruda goodies!
We’ve got you covered with flexible payment options! You can check out using standard credit cards, PayPal, and if you’re in Switzerland, TWINT is also available. Choose what works best for you and enjoy a smooth shopping experience!
You can shop in CHF and EUROs. No matter where you are, your total will display in one of these currencies for a smooth shopping experience!
SHIPPING AND RETURSN
For Swiss orders, we send your package priority with A Post so you receive your Peruda goodies in the quickest time possible.
For European orders, we send your package the most economical and quickest way possible from our warehouse in Germany.
For orders outside of the European Union, contact us at contact@perudaskincare.com and we will support you in every way.
We know you’re excited to get your Peruda goodies! Here’s the rundown:
Switzerland: Expect delivery in 2-3 days with A Post.
Europe: Packages usually arrive in 5-7 working days - sometimes even sooner!
Just keep in mind that customs to European countries outside of the European Union may add a bit of extra time.
For European Union orders the packages are sent from our warehouse in Germany and no customs are due.
For orders from European countries outside of the EU, customs fees may apply. If this is the case, your local postal or courier service will reach out to you directly for payment.
Unfortunately we cannot add any potential customs charges at check out as this is local to your destination country.
Since we can’t take back cosmetic items, returns aren’t possible — but we’ve got you covered with a 14-day cooling-off period. If you change your mind, email us at contact@perudaskincare.com and we’ll refund you the full amount, no worries.
Wondering what to do with the product? Pay it forward to friends, family, colleagues or neighbours who might enjoy it — share the Peruda love!